The help desk
A little guidance.
A clearer next step.
Find your way into play, troubleshoot an issue, or share an idea.
Getting started
Do I need gaming experience to get started?
No prior gaming experience is needed. Our casual games are designed to be approachable, so you can take your time getting familiar with the controls and exploring how things work. Start at your own pace and build confidence as you play.
How do I learn the rules and objectives?
Start with the gameplay information on the game page, then follow the instructions provided within the game. Take a moment to understand the controls and the current objective before making your next move; the rules can differ between games.
How can I check whether a game works on my device?
Review the device, operating system, and connection requirements provided with the game before installing or playing. If you are unsure, contact us with your device model, operating system version, and the game you would like to play.
Player support
What should I try if a game freezes or will not open?
Close and reopen the game, then restart your device if the issue continues. Check for any available game updates and make sure your device has enough free storage. Avoid deleting the app or clearing its data unless you understand how that could affect locally stored progress.
How do I report a bug that keeps happening?
Email [email protected] with the game name, device model, operating system, and app version if available. Describe the steps that trigger the issue and what you expected to happen. A screenshot or short recording can help explain the problem.
Can I suggest an improvement to the game?
Yes, we welcome player feedback. Send your suggestion through our contact page, explaining which part of the experience you would change and how it would make play more enjoyable. Specific examples help us understand your idea, although submitting a suggestion does not guarantee it will be implemented.